Cancellation Policy
Yes, unfortunately we have to have one of these policies in place… We have to make sure we can stay open to serve you!
Valid Credit Card & Deposit
We require a valid credit card on file for all appointments. A deposit is also required to book your appointment and hold your spot. Deposits are non-refundable but can be transferred to a new appointment with at least 24 hours notice. Your deposit goes towards covering your premium quality supplies and is subtracted from your final total. Deposits if left un-used will expire in six months and a new deposit will be required.
If you need to make a change to your appointment, please let us know at least 24 hours in advance to avoid any fees.
Good Candidate
If you are not sure if you are a good candidate for a procedure, please call us before booking an appointment online, or book a consultation instead. Recent illness, surgeries, skin treatments, injections, and some at-home product use may make you ineligible for our services temporarily, so please call us or book a consultation.
Office Phone: 214-945-2060
Making Appointments
When you make an appointment, that time period will be RESERVED FOR YOU ONLY. We do not over-book in case of cancellations, which means we lose money if you do not show up. We prepare supplies for your appointment and pay our staff to be there for you. If you need to reschedule or cancel, 24 business hours advance notice is required. Unless you give 24 business hours notice of canceling/rescheduling your appointment, you will be charged the full amount due. If you purchased a package, you will lose one of your sessions. Xeomin appointments are subject to a $100 charge within the 24 hour cancellation window.
Terms & Conditions
All services, packages of services, membership fees, and gift cards are non-refundable. Expiration date for packages and gift cards is 12 months after initial purchase. Membership perks roll over for one month. (See membership terms for details). Consistency is key to great results! If you are at some point unable to complete a purchased package of services for medical, relocation, or other unforeseen reasons, the value of the package can be used towards our other products and services or you may choose to gift them to someone else.
Terms and conditions are subject to change without notice. We try and honor all emergencies and special situations with care and understanding whenever possible. Thank you for your understanding and for supporting our small business and families
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By booking an appointment with us, you acknowledge that you have read these policies and agree to them. You also agree not to dispute charges from Erase MedSpa with your bank. Please bring concerns to the staff so we can make sure you receive our absolute best!
Updated January 2, 2024
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